Frequently Asked Questions
Placing an Order
Is there a minimum order value?
Is there a minimum order value?
No, there is not a minimum order value, although for orders over €100, you will qualify for free delivery.
I can't see what I'm looking for, can you supply it?
I can't see what I'm looking for, can you supply it?
If you cannot find a specific product, please [contact us] with your requirements and we may be able to source it for you, or find an alternate. We hold 16,000 items in stock - so chances are we have it here, and haven't yet put it up on the site !
How do I return my order?
How do I return my order?
To return an order, simply check Delivery & Returns page.
Can I cancel my order?
Can I cancel my order?
Absolutely. Contact us in order to do so.
Delivery
Do you deliver next day?
Do you deliver next day?
JBS Group will aim to send all orders via courier within 1- 2 working days if the item is held in one of our Irish warehouses
Can I have my order delivered to a different address?
Can I have my order delivered to a different address?
Yes, we can deliver to both residential and business addresses.
Do you charge for delivery?
Do you charge for delivery?
Yes, standard delivery charge for Ireland is €6.50 for orders under €100. FREE Ireland DELIVERY on orders over €100*
How can I track my order?
How can I track my order?
We will advise via email when your order is due to be despatched. We will then be able to provide you with your tracking number which can be used via our couriers websites to track your order.
Returns
How long do I have to return an item?
How long do I have to return an item?
Should you purchase an item and later decide it is not suitable, it can be returned to us within 30 days of the item being received for a refund (less original carriage costs) or for an exchange providing it meets the following conditions:
- Must not have been worn
- Still in new re-saleable condition
- Complete in its original packaging including original tags and labels
- Must not be a personalised (embroidered/printed) garment
What if an item doesn't fit?
What if an item doesn't fit?
If in the event your item doesn't fit upon arrival, you can return it using the enclosed returns form, as outlined in the Delivery & Returns page.
What if the item is faulty?
What if the item is faulty?
Goods that are found to have a manufacturing fault on receipt by the customer or develop a fault through reasonable "Wear and Tear" within a 4 week period from date of invoice will be exchanged free of charge subject to inspection by JBS Group. After this time, faulty goods will be sent back to the manufacturer for inspection. Any standard Royal Mail carriage costs incurred by the customer on returning faulty goods will be reimbursed in full providing the item can be verified as faulty.
I have lost my returns slip, what do I do?
I have lost my returns slip, what do I do?
If you no longer have the returns slip provided in your parcel then you must contact us via phone or email to obtain a returns number before returning any goods. You will be required to pay the carriage charge on exchange items; however we will endeavour to keep this cost as low as possible.
How long will it take for my refund/exchange?
How long will it take for my refund/exchange?
We generally aim to get refunds and exchanges done within 7 working days. However, please consider during busy periods the process could take slightly longer. If this is the case one of our staff members will be in touch to inform you.
What happens if my return goes missing?
What happens if my return goes missing?
If you have returned a parcel to us and we have not been in contact with you within 7 working days, we would recommend that you contact the courier that you sent it back via and obtain tracking information.
What is the returns address?
What is the returns address?
Our returns address is: JBS Group, Milltown Business Park, Monaghan. Co. Monaghan, Ireland. H18 X727